ServicesUX review
UX consultation
You have a product and it works, but sign-ups stall, support tickets repeat, or the team argues about what to fix first. We audit it against how real users behave and hand you a prioritised plan.
What you get
What a UX consultation includes
- 01
Heuristic UX audit with annotated screens
- 02
Moderated usability sessions with five users
- 03
Prioritised fix list, ranked by impact and effort
- 04
Roadmap workshop with your team
Good for
- Products with traction but leaky funnels
- Teams without an in-house designer
- Pre-redesign sanity checks
How it runs
How the UX audit runs
- 1
Audit
We go through the product the way a new user would and against known usability heuristics, and annotate every issue.
- 2
Test
Five short moderated sessions with people who match your customers. You can watch them live.
- 3
Prioritise
One ranked list of fixes by impact and effort, and a workshop with your team to agree the next quarter.
Pricing
UX consultation from NZ$500 to NZ$4,500
Start here · 10 hours · counts towards the project
NZ$500 + GST
UX quick audit
One key flow, such as sign-up or checkout, with annotated screens and a ranked fix list.
Full project · fixed quote
NZ$3,000–NZ$4,500 + GST
UX consultation
The full UX audit with five moderated usability sessions and a roadmap workshop. Participant incentives are billed at cost.
Prices are in New Zealand dollars and exclude GST (we are GST registered). The NZ$500 starter is 10 hours of consultation, review or scoping at NZ$50 an hour, and it counts in full towards the project if you go ahead. Larger projects get a fixed quote after the free call, worked out from the hours the scope needs at the same rate. The upper figure is where most projects land; bigger scopes are quoted on their own.
Questions
UX consultation questions
Anything else, ask on the call. There is no pitch, just answers.
How long does a consultation take?
Two to three weeks from kickoff to the roadmap workshop.
Will you fix the issues too?
We can. Many clients take the fix list to their own team, others ask us to design the top items.
We already have analytics. Is this different?
Analytics show where people drop off. Sessions show why. The audit joins the two.
How is the price set?
Every service starts at NZ$500 + GST for a 10-hour starter: a consultation, review or scoping session. If you go ahead with the project, that NZ$500 counts towards it. For anything bigger, after a free 30-minute call we send a plan within a week with the scope, timeline and a fixed price, worked out from the hours the job needs at NZ$50 an hour. You know what you are paying before any work starts.
Do you work with clients outside New Zealand?
Yes. We are based in Auckland and work with New Zealand and remote clients. You see progress in a demo every week, wherever you are.